Frequently Asked Questions

First, check your SPAM/junk mail folder of your email for the confirmation email. Adding support@adrive.com to your email's address book/contacts will help ensure it makes it through your email's filtering system. If after some time you do not receive it in your inbox or SPAM folder, please email support@adrive.com to have one resent to you.

ADrive supports the use of Internet Explorer or Mozilla Firefox. To use ADrive, your browser must have the following: 1. Cookies enabled 2. Internet Explorer security set to medium-high or lower. 3. Javascript turned on. 4. It is recommended that Internet Explorer's information/download bar be disabled and ActiveX be enabled.

* This tool requires Java. If you do not see an upload tool, please make sure your browser has Java turned on. * This tool will upload directories. Simply select a directory and it's contents will show in the list. Each file will show the directory tree that file is in. Example: foo/bar.txt will be uploaded to a folder "foo" in the current server directory. If you haven't already created that directory on the server, this tool will create it for you. * You can drag and drop files onto the applet to add them to the upload list or you can use the add button to browse your files. * Some virus protection software 'proxies' the connection and will show the upload as 100% done even though the proxy is still sending the data to the server. Please be patient and let it run. It will refresh when it is completed.

Click on the News section to view the latest news about ADrive.

For all general questions, feedback, help-related and support issues, please email us at support@adrive.com

For all news and press inquiries, please email us at: PR Department press@adrive.com

If you are interested in advertising with ADrive or have any general advertising questions, please email us at: Advertising Department advertising@adrive.com

We do not limit your transfer speeds but, many other variables such as the volume of traffic at any given moment may effect your speed.

Click the "Forgot Password?" link under the "Login" button on the homepage and follow the instructions to correct this.

Coming soon!

At the moment, the largest file size that can be uploaded is 2 gigabytes (2048 megabytes).

ADrive only allows upload via the ADrive web interface.

Please email support@adrive.com.

Utilizing our partnership with Zoho®, ADrive now offers the ability to edit Word and Excel files online. Click the "Edit" button next to the file you would like to edit, make all your changes, and then save the file before closing the Zoho® program. Keep in mind this service is only available to edit Word and Excel files. For other file types, you would need to download the file to your computer, make the changes, save the changes and then upload the file again.

Not at this time, no.

All file types.

We do not expire, nor delete any user accounts or files.

1. Sign up for a new account and follow the instructions on the confirmation email that you will receive. 2. Once logged on, you will be brought to your "My Files" tab. Click the "Upload File" button to upload a file or "Create Directory" to create a directory (folder) that can contain files. 3. Clicking "Upload File" button will bring you to the Upload Tool. Follow the instructions on this page to locate files on your computer that you wish to upload to ADrive. Once the upload is complete, you will be brought back to your "My Files" tab where you can download the file or share it with others. ADrive does not install software on your computer. It is a 100% web based service.

Turning Java on inside your internet browser depends on which browser you are using. In both Internet Explorer and Mozilla Firefox, it can be found in the Internet Options section.

After uploading a file, you will have several options to the right of the file. One of them is "Share". This will move the file to your "My Shared Files" tab and a unique web link will be generated that you can share with anyone on the internet. All they have to do is open the link to download your shared file.

This will typically happen when trying to upload a file(s) while behind an internet proxy. ADrive has no control over the proxy you may be using so to remedy the problem, the proxy will have to be disabled temporarily to upload a file(s).

This can occur when using an internet connection that is behind an internet proxy. It can also occur with some antivirus and firewall programs that have built in proxies or browser redirect services such as McAfee Redirector Service. The solution is to disable these services and try the upload again. To do this in Windows: Go to Control Panel/Administrative Tools/Services. Then highlight the "McAfee Redirector" service and right click. Exercise the stop option in the resulting menu and also disable the automatic startup of that service in that same menu. (No reboot is required.)

To ensure you receive email from ADrive, please add support@adrive.com to your email's personal address book. This will help it through most email filtering systems.

Files are case INsensitive. For example: ADrive will consider test.txt and TeSt.txt the same file even if they contain different data.

It is recommended you first try clearing your Java cache. Instructions on how to do this can be found here- http://www.java.com/en/download/help/5000020300.xml

ADrive only supports download managers that are packaged with the browsers we support. ADrive does not support download accelerators.

ADrive does not delete nor expire any confirmed accounts. Also, your current ADrive account will not be affected after we leave our Beta version. With the launch of version 1.0, you can upgrade to one of our new storage plans once you are signed in to your account.